Assessing the assignee experience As companies begin thinking about restarting their mobility programs, it’s more important than ever to understand what employees are thinking and feeling. If your restart plan doesn’t ask key stakeholders about their coronavirus-related concerns, it could be missing a key step. Are assignees mainly concerned about their security and health? Do they have additional family-related concerns, such as regarding their children’s schooling, or would they now prefer a split family assignment? The only way to find out what your assignees are worried about is to ask. Organizations are in need of new ways of communicating with and listening to their employees, to better understand their people’s needs. Empathy starts with listening to employee concerns, and new approaches of listening and connecting are rising to the forefront. One tool mobility stakeholders can use to assess employee experiences, perceptions, and sentiments to readily identify areas of concern, pinpoint discrepancies, and prioritize action items are assignee surveys. However, our data shows that only a small minority of companies conduct internal surveys, interviews, or focus groups to understand what their employees are thinking. Later this year, Mercer will be running the second annual Assignee Experience Survey, with a modified questionnaire to capture additional content related to COVID-19. This short survey allows you to receive feedback directly from your assignees on their assignment experience and now COVID-related concerns, and you will receive a final report summarizing feedback for your company (minimum of 5 participants required), along with a comparison of your scores to other companies. If your organization is interested in participating this year, please complete this information and a mobility expert will be in touch.