Mobility management technology — case study

When a leading global food and beverage manufacturer realized it needed to streamline its global mobility program and ensure visibility for all stakeholders involved, it turned to Mercer, its trusted provider of global mobility data solutions.

The client specifically wanted to solve a number of business issues negatively impacting its mobility program:

  • Lack of transparency and engagement for mobile employees and their families
  • Lack of tools to enable line managers and business partners to easily create and monitor new mobility requests
  • Information managed in multiple systems and Excel spreadsheets
  • Lack of a central system of record 

 Based on several differentiating factors, the client selected Mercer's Mobility Management Platform (MMP), built in collaboration with ServiceNow®, as its solution of choice to achieve one central database for all relevant documents and ensure visibility over mobility processes for assignees and the business alike. 

 The client and Mercer teams partnered closely together at every stage of the implementation process. The client's team greatly appreciated the project management efficiency and agility delivered by Mercer's dedicated technology-focused practice - Mercer Digital. 

 "Business provided a very positive feedback related to the platform, post go-live. Initiators can receive notifications from the platform when they need to take action, approve costs or agreements, etc. Parties involved have visibility over the relocation process and know who owns the step in the process. From administration standpoint we have better visibility over workload and excellent reporting capabilities.", stated the client's Senior Global Mobility Manager.

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